Complaints Procedure

Our Commitment

UniqueLets is committed to providing a professional and reliable service. We take complaints seriously and aim to resolve them fairly and promptly.

How to Make a Complaint

If you have a complaint, please contact us through our contact page, selecting "General" as the enquiry type, and include the following:

• Your name and contact details.
• A clear description of the complaint.
• Any relevant dates, property references or communication history.
• The outcome you are seeking.

Acknowledgement

We will acknowledge your complaint within a reasonable timeframe and provide an estimated timeline for resolution.

Investigation

Your complaint will be reviewed by a member of the UniqueLets team. We may contact you for additional information during the investigation.

Resolution

We will provide a written response outlining our findings and any proposed resolution. If you are not satisfied with the outcome, you may request a further review.

Escalation

If a complaint cannot be resolved internally, you may have the right to seek redress through relevant regulatory bodies or legal channels. We will provide information on appropriate escalation routes where applicable.

Confidentiality

All complaints are handled with appropriate confidentiality. Information is shared only with those directly involved in the investigation and resolution process.